What personal data we collect and process and for what purpose (Section 1).
The legal bases we use as a basis for processing (Section 2).
Which cookies/tracking tools and other technologies we use (Section 3).
How long we process your personal data (Section 4).
Who we disclose your personal data to (Section 5).
How we protect your data (Section 6).
What rights you have with regard to your personal data (Section 7).
Who is responsible for processing your data and who you can contact if you have any questions (Section 8).
Which privacy policies apply in each case (Section 9).
1. Description and scope of data processing
1.1 Visiting the WUSTEC Website, creation of log files
The web server automatically collects data and information about the computer system accessing our website each time you visit the WUSTEC website. This includes, in particular, information about the browser type and version used, the user’s operating system, the user’s Internet service provider, the referrer URL (websites from which the user’s system accesses the WUSTEC website), websites accessed by the user’s system via the WUSTEC website, as well as the user’s IP address, access date and time, and the client’s file request (file name and URL). This data is saved in our system's log files (or those of third parties) together with other data and collected only for the purpose of statistical analysis.
In addition, WUSTEC also generates client-side error logs. The collection of this data can be prevented in your browser’s cookie settings.
Some pages on the WUSTEC website can only be viewed by visitors that have first created a user account. The respective Terms and Conditions of Use also apply in this case.
If you use other electronic services, such as our Wi-Fi network, we collect certain technical data. This technical data also includes the logs in which we record the use of our systems (log data). In some cases, we can also assign your device (tablet, PC, smartphone, etc.) a unique identification number (an ID). We use this data to ensure a reliable connection, convenient use of the WUSTEC website and other electronic services, the evaluation of system security and stability, as well as for other administrative purposes. This data generally does not allow us to draw any conclusions about your identity. In the context of user accounts or registrations, however, they may be linked with other data categories – and therefore possibly with you personally.
1.2. Contact via Email
The WUSTEC website offers you the opportunity to contact us via the email address(es) posted on the website. In this case, we store the data transmitted with the email. Email traffic is unencrypted. You use these services at your own risk.
1.3. Contact Forms
1.4. Mailing List/Newsletter
Insofar as we refer to third-party websites for product information, events, etc. and you visit these websites, the corresponding privacy policies of the respective website operator apply. WUSTEC has no influence on these.
1.5. Job applications
1.6. Business Relationships
We process your data that we receive in the context of our business relationship with our customers, other business partners, and other persons involved. This includes, in particular, contact details such as title, first name, last name, gender, date of birth, address, email address, telephone number, and other contact details as well as communication data such as exchanged communication content from emails, other written correspondence, telephone conversations, video conferences, etc. and information on the type, time, and place of communication.
To the extent permitted, we also extract data from publicly accessible sources (e.g., commercial registers, media platforms, Internet, etc.) Data In addition to data that you provide us directly, this includes data that we receive about you from third parties (authorities, other third parties), in particular information from public registers, in connection with official and judicial proceedings, in connection with your professional functions and activities, information about you in correspondence and meetings with third parties, information that informs us of persons from your environment (e.g., family, consultants, legal representatives, employers) so that we can conclude or process contracts for or with you (e.g., references, powers of attorney), your address and, if applicable, interests and other sociodemographic data (for marketing).
2. Legal Basis of Data Processing
2.1. Within the scope of providing our services and for the fulfillment of contractual obligations
Data is processed for the purpose of providing our services to our customers, including precontractual activities as well as post-contractual support.
The data collected in this way will be used, for example, for the entire performance of our services, including any subsequent warranty claims, technical administration, etc. Further details on data processing purposes can be found in the relevant contractual documents and terms and conditions.
2.2. In the Context of Balancing Interests
To the extent necessary and permissible, we also process your data beyond the scope of actual performance of the contract to protect our legitimate interests or those of third parties. These include:
Consulting and exchanging data with information centers and other third parties (e.g., debt enforcement register);
Reviewing and optimizing needs analysis procedures for direct engagement with customers and collecting personal data from publicly available sources for the purpose of customer acquisition;
Advertising or market and opinion research, insofar as you have not objected to the use of your data;
Asserting legal claims and for the purposes of defense in legal disputes
Safeguarding our IT security and IT operations;
Preventing and investigating crimes;
Measures to manage business operations and make advancements to services and
products and the WUSTEC website;
Acquiring and selling business units, companies, or parts of companies and other transactions under commercial law and the related transfer of data as well as business management activities.
2.3. Based on your consent
If you have granted us your consent to process data for certain purposes, this processing is lawful on the basis of your consent. Consent can be withdrawn at any time. Withdrawal of consent does not affect the lawfulness of the data processed up to the time of withdrawal.
2.4. Due to legal requirements or in the public interest
In addition, we are subject to various legal obligations requiring us to process your data.
3. Cookies/Tracking Tools and Other Technologies
3.1. Use of Analysis Services
The information generated by performance cookies (see below) about the use of the website (incl. IP address) is transmitted to the Google server in the USA and stored there. We have configured the service in such a way that the IP addresses of users of the websites are shortened by Google within Europe before being forwarded to the USA, so that they cannot be traced. Google provides us with reports and in this sense can be considered our data processor. Google also processes certain data for its own purposes. Under certain circumstances, Google can use the collected data to draw conclusions about the identity of the visitors to the websites and therefore create personal profiles and link the data obtained with any existing Google accounts of these persons. Google may also pass on this information to third parties if this is required by law or third parties process this data on behalf of Google. If you consent to the use of Google, you explicitly consent to such processing, which also includes the transfer of personal data to the USA and other countries. You can find more information about privacy within the context of using Google Analytics here and for Google Tag Manager here.
We also use Salesforce Marketing Cloud Account Engagement Analytics (formerly Pardot), a marketing analytics service provided by our contract processor Salesforce, Inc, Mission St, San Francisco, CA 94105, USA, for marketing automation purposes (email marketing, social media marketing, mobile marketing and online advertising) on the WUSTEC website. In particular, if you subscribe to our newsletter, you explicitly consent to such processing, which also includes the transfer of personal data to the USA and other countries. Further information can be found here.
If you do not want your visit to the WUSTEC website to be evaluated by the analytics services, you can achieve this, for example, by deactivating performance cookies in the cookie settings.
For more information about the cookies we use, namely the description of the categories of cookies used (strictly necessary cookies, performance cookies, functional cookies, and targeting cookies) and their meaning, please refer to the cookie settings.
3.3. Google Maps
3.4. Social Media
4. Duration of Processing Your Personal Data
We will only process your data for as long as it is necessary for the respective purpose and fulfillment of our contractual and legal obligations, including statutory retention obligations (generally 10 years), or if you have granted us your consent. We will continue to process your data as long as we have a legitimate interest in retaining it. This may be the case, in particular, if we require personal data in order to assert or defend against claims, for archiving purposes, and to ensure IT security.
5. Data Sharing and Transfer Abroad
Data processors such as providers, service providers for the evaluation of the use of the WUSTEC website (marketing purposes), IT service providers (data management, data storage, technical support, etc.), service providers in the field of recruitment, talent management, HR or other services;
External business partners including other companies of the WUSTEC Group and experts in connection with the contractual services and for their own purposes.
We do not only process personal data in Switzerland. Your data can be processed in the European Union as well as in any country in the world (including the USA). If the level of data protection in the country where the third party processing the data is located is deemed inappropriate for Swiss circumstances or within the meaning of the EU’s General Data Protection Regulation (including the USA), we grant suitable data protection by means of appropriate guarantees, unless there is a statutory exception (e.g. your consent), the recipient is not already subject to a legally recognized set of rules to ensure data protection, or we can rely on an exception. Such contractual provisions (guarantees) partially compensate for a weaker or complete lack of legal protection, but not all risks can be completely excluded (e.g., from government access abroad).
Please also note that data exchanged over the Internet is often transferred via third countries. Your data may therefore be transferred abroad even if the sender and recipient are located in the same country.
6. Data Security
We use appropriate technical and organizational measures in the systems to protect your data stored by us from loss, destruction, alteration, and unauthorized access by third parties.
Safety measures of a technical nature include, for example, encryption (including login data) and pseudonymization of data, logging, physical access restrictions, and storage of backup copies.
We also take our own internal company data protection very seriously. Our employees and the service providers we engage are obligated to maintain confidentiality and to comply with the provisions of applicable privacy law. Our data processors are also obligated to take appropriate technical and organizational security measures. Furthermore, they will only be granted access to personal data to the extent necessary.
Our security measures are continuously adapted in line with technological developments. However, absolute protection cannot be guaranteed.
7. Your Rights
You have several options when using the WUSTEC website and our services. You can choose not to provide any data at all by not filling out any related forms or data fields on the WUSTEC website, blocking cookies, and not providing us with personalized data as part of our business relationship.
In addition, if required by applicable law, you have:
The right to information as to whether and what data we process concerning you;
The right to rectification if the data is inaccurate;
The right to request erasure;
The right to request the restriction of data processing;
The right to withdraw your consent;
Where applicable, the right to request that we provide certain data in a commonly used electronic format;
The right to object to our data processing;
If necessary, the right to express your point of view in an automated individual decision and to request that the decision be reviewed by a natural person.
In this context, your rights are not absolute. However, we reserve the right to apply the restrictions provided for by law. We will inform you accordingly.
Each data subject also has the right to enforce their claims in court or to lodge a complaint with the competent data protection authority. The competent data protection authority in Switzerland is the Swiss Federal Data Protection and Information Commissioner (www.edoeb.admin.ch). A list of European data protection authorities can be found here: here.
8. Our Contact Address
WUSTEC GmbH & Co. KG, Hohenkreuzstr. 10, 78655 Dunningen-Seedorf, Germany
Please include appropriate identification of yourself.
9. Subject to Change
Last updated November 2022